Workshop Assistant – Defy Appliances

Location: [Midrand]
Job Type: [Full-time]

About Defy Appliances

Defy Appliances is a leading manufacturer and distributor of quality home appliances in Southern Africa. With a legacy of innovation and reliability, we are committed to providing our customers with cutting-edge products and exceptional service. We are currently seeking a proactive and detail-oriented individual to join our dynamic team as a Workshop Assistant.

Key Responsibilities

As a Workshop Assistant, you will play a vital role in supporting the smooth operation of our workshop and refurbishment centre. Your duties will include, but are not limited to:

• Booking and Dispatching: Coordinating the booking and dispatch of repaired units from the workshop, ensuring timely and efficient processing.

• Quotation Preparation: Generating accurate quotations for cash repairs, ensuring all necessary details are captured and communicated to customers.

• Customer Coordination: Following up on completed repairs and arranging collections or deliveries with customers and courier services.

• Warranty Processing: Verifying warranty exchange returns and processing corresponding credits through the SAP system.

• Invoice and Documentation Management: Tracking service exchange invoices and proof of delivery (POD) documentation to ensure timely billing and record-keeping.

• Customer Interaction: Responding promptly and professionally to customer inquiries related to workshop services and repairs.

• Daily Workshop Support: Assisting with day-to-day workshop operations, including receiving and storing parts, tools, and equipment.

• Housekeeping: Maintaining a clean, organized, and safe workshop and refurbishment centre environment.

• Relief Duties: Providing backup support to the Truck Assistant when required, including loading/unloading deliveries and assisting with logistics.

Minimum Requirements

To be successful in this role, you should meet the following minimum qualifications and competencies:

• Education: A minimum of Grade 12 (Matric).

• Experience: Proven experience in a similar workshop, logistics, or technical support environment.

• Communication Skills: Excellent verbal and written communication abilities.

• Attention to Detail: High level of accuracy in data entry, documentation, and record-keeping.

• Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively.

• Customer Service: A customer-centric approach with the ability to interact professionally with clients.

• Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP or similar ERP systems.

• License: A valid driver’s license is essential.

Additional Information

If you are a motivated individual who thrives in a fast-paced environment and enjoys hands-on work, this could be the perfect opportunity for you. At Defy Appliances, we value teamwork, integrity, and a commitment to quality service. Apply now