We are seeking General Assistants to join our Cashbuild dynamic team.

Job Title: General Assistant

(External Applications Only)

Position Overview:

We are seeking a dedicated and customer-focused General Assistant to join our dynamic team. As a General Assistant, you will be an essential part of the store operations, responsible for delivering outstanding customer service, ensuring stock is well-merchandised, maintaining cleanliness and safety standards, and supporting day-to-day store functions. This role is ideal for individuals who are energetic, reliable, and passionate about retail and customer engagement.

Minimum Requirements:

• Educational Qualifications:

  • Minimum of Grade 10 or NQF Level 3 with at least 1 year of relevant work experience, or

  • Grade 12 (Matric) with no prior experience required

• Language Skills:

  • Proficient in English and the dominant language spoken in the store’s geographic area

• Legal Documents:

  • Must possess a valid South African ID or a valid work permit

• Numeracy:

  • Able to perform basic mathematical calculations accurately

• Availability:

  • Must be willing and able to work shifts, including weekends, public holidays, and during peak trading hours

• Work Ethic:

  • Ability to work under pressure, multitask, and maintain attention to detail

Key Responsibilities:

1. Customer Service Excellence

• Act as the first point of contact for customers by offering assistance, guidance, and product knowledge

• Proactively engage with customers to understand their needs and provide accurate information and solutions

• Effectively handle customer inquiries and complaints in a polite and professional manner

• Maintain a friendly, helpful, and approachable attitude at all times

2. Merchandising and Stock Display

• Ensure stock is neatly and correctly merchandised in line with the store layout and planograms

• Maintain an organized and visually appealing bulk stock area

• Regularly replenish shelves, check for damaged items, and ensure products are front-facing and accessible

• Ensure that all items are clearly and correctly priced

3. Store Housekeeping and Maintenance

• Keep assigned areas clean, organized, and free of hazards

• Make sure that aisles are unobstructed and safe for customers and staff to navigate

• Participate in daily checklists for canteen, toilets/showers, and general store cleanliness

• Quickly process and display new stock as it arrives to ensure immediate availability for customers

4. Safety and Compliance

• Adhere to all Occupational Health and Safety Act (OHSA) requirements and store safety policies

• Ensure the use of appropriate safety gear (e.g. gloves, reflective vests) where applicable

• Report any safety hazards, damaged fixtures, or non-compliant areas to the Store Manager promptly

• Maintain a safe working and shopping environment for all

5. Stock Loss Prevention

• Monitor and report damaged, expired, or missing stock

• Take active steps to prevent theft, breakage, and loss of goods in your area

• Notify the Store Manager of any suspicious behavior or inventory discrepancies

6. Performance and Results

• Work towards and meet daily/weekly performance targets

• Maintain a high level of accuracy and efficiency in completing assigned duties

• Strive to uphold company standards in every task and show initiative in improving processes

7. Problem Solving and Decision-Making

• Identify and resolve day-to-day operational issues using available information and team collaboration

• Escalate more complex problems to the appropriate supervisor or manager

• Make sound decisions that are consistent with company policies and procedures

8. Planning and Time Management

• Organize tasks effectively to ensure all responsibilities are fulfilled within required timelines

• Support the team during busy trading periods, such as promotions and month-end sales

9. Stress and Conflict Management

• Remain calm, polite, and productive under stressful or high-pressure situations

• Manage minor conflicts with customers or coworkers in a respectful and solution-oriented manner

10. Teamwork and Communication

• Collaborate effectively with team members and management

• Demonstrate courtesy and professionalism in all interactions

• Communicate relevant information clearly and timely to stakeholders and co-workers

What We Offer:

• A supportive and inclusive working environment

• On-the-job training and skills development

• Opportunities for career growth within the organization

• A role where your contribution is valued and visible

Application Process:

If you meet the above requirements and are passionate about retail and customer service, we encourage you to apply today! This position offers an exciting opportunity to join a reputable brand and be part of a dedicated team.