Outbound Call Center Rep – Remote
About the job
- $15.00 is the starting hourly rate, and there is no cap on monthly commission.
- Three weeks of paid instruction are necessary (Monday–Friday, 8 AM–4:30 PM).
- The call center is open from 7 AM to 9 PM, Monday through Sunday. The precise shift will be decided upon when an employee is hired.
- PTO, tuition reimbursement, competitive benefits, and much more!
How will this role have an impact?
At Signify Health, we respect and look for brilliant minds who also possess the corresponding humility and heart. Come along with us as we work to change lives and leave a lasting impact.
As a member of Signify Health’s Member Engagement team, you will make phone calls to enrollees in different Medicare Advantage and Medicaid health plans in order to offer, clarify, and arrange for a free in-home or online health assessment. You’ll put in a lot of effort to satisfy the department’s goals for quality, customer service, and productivity.
A Member Engagement Manager will receive reports from this position.
What will you do?
- Make, explain, and arrange for a free in-home or virtual health evaluation with a provider by use of an automated dialer system that makes an average of fifty outbound calls each hour.
- Adhere to more than twenty approved scripts, make sure participants comprehend and feel at ease using the terminology, and politely and persuasively address rebuttals.
- Show clients, members of the health plan, and team members that you are a professional, upbeat, and highly motivated individual.
- Meet the department’s daily objectives in an office or remote setting, such as 300–400 outbound dials per day, 24 scheduled appointments per day, adherence to shift and attendance policies, quality targets, etc.
- As asked, postpone, cancel, or modify appointments with contracted providers as well as members.
- Using the appropriate reporting systems, keep an eye on performance metrics such as calls, appointments, handling time, and productivity.
- Notify Member Engagement Managers right away of any member complaints or escalations.
- Engage in peer-to-peer coaching as necessary.
- Respect HIPAA and other security and privacy regulations while managing protected health information that is accessed in the course of regular business operations.
We Are Looking For Someone With
- Preferably, you have a high school diploma or its equivalent.
- Requires at least one year of call center experience OR two years of general work experience.
- It is desirable if you have prior outbound call center or high volume expertise using scripts, auto dialers, and/or working in a metrics-driven environment.
- a desire to work in an outbound contact center that is productive and results-driven.
- convincing and able to refute arguments, all the while treating participants of the health plan with decency.
- Good interpersonal and conversational communication abilities.
the capacity to follow a set daily routine that includes lunch, breaks, and end times. - good computer abilities and the capacity to operate several systems simultaneously when taking calls.
- Language proficiency in English
Benefits
- Insurance for medical, dental, and vision insurance begins on the first of the month after the start date.
- biweekly salary with the possibility of a monthly commission bonus, 401(k) plan, employee stock purchase program, and tuition assistance
Employee savings initiatives
Work From Home Requirements
You must have verified, dependable internet access in your home with a 10MB upload/download capacity in order to be eligible.
The equipment (keyboard, monitor, computer, headset, etc.) will be supplied by the company. Each applicant is required to supply their own office supplies and make sure that their workstation is quiet.
Conditions Of Employment
- Successful completion of background checks is required for this position.
About Us
By turning the house into the centre of healthcare, Signify Health is contributing to the creation of the healthcare system that we all desire. For people to have more healthy days at home, we coordinate care holistically across their clinical, social, and behavioural requirements. We are able to close critical medical and social gaps and manage risk for those who need it most by establishing strong links with primary care doctors and community resources. Better results and a better overall experience result from this for all parties.
Our high-performance networks are supported by hundreds of community-based organizations, 3,500 healthcare providers and facilities under value-based contracts, and more than 9,000 mobile physicians and nurses covering every county in the United States. These resources, which help payers and providers more efficiently implement value-based care programs, significantly simplify care coordination for over 1.5 million individuals annually thanks to Signify’s sophisticated technology and decision-support services.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.