Operations Trainer – Automotive Contact Centre

About the job

Company Description

WNS Global Services Inc. Leader in Business Process Management (BPM) worldwide, WNS (NYSE: WNS). By combining operational excellence with in-depth domain knowledge in important industry verticals like banking and financial services, consulting and professional services, healthcare, insurance, manufacturing, retail and consumer packaged goods, shipping and logistics, telecommunications, travel, and utilities, WNS provides business value to more than 400 global clients. Across 60 delivery centres in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, the UK, and the US, the firm employs more than 41,000 professionals worldwide.

WNS South Africa has been in business since 2003 and has established itself as the leading provider of business process outsourcing (BPO) in South Africa, with plans to expand into other African countries. We are a strategic partner that provides a wide range of services, from simple to sophisticated, from our eight delivery centers located throughout South Africa, where we employ over 4,000 people.

Why join us?
Through our five people promises, we maintain the employee experience at the center and guarantee that our employees will receive role clarity, professional growth, coaching, and mentorship, as well as a planned career path. Discover a culture of excellence, involvement, and celebration while also making a positive influence on society by supporting worthwhile projects and giving back to the community through our WNS Cares Foundation.

Job Description

Main purpose:

Delivering technical and product training to designated operational business units is the goal of the Operations Trainer position.

Key Responsibilities:

• Delivery of Training
• Organize refresher, upskilling, and cross-skilling training in addition to training for new hires.
• Every training event requires the completion of assessments.
• Before reassessing, all delegates must get remedial support.
• Management
• Gather student records in accordance with Ucademy specifications:
• Finish the delegate attendance registers, the annual training reports, and the operational skills matrix update.

Qualifications

Qualifications required:

• Grade 12/Matric
• Tertiary qualification in training and development would be beneficial

Experience required:

• two or more years of learning and development experience
• It will help if you have prior automotive experience.
• Experience in coaching, mentoring, and training
• Intermediate degree of computer literacy (MS Office)

Knowledge, skills and attributes required:

• high level of competence in facilitation and impact training delivery
  strong ability to organize, plan, and manage time
• Excellent communication and interpersonal abilities; strong command of both written and spoken English
• a keen eye for precision and detail
• Outstanding administrative abilities
• Capacity to collaborate in a group
• independent
• Self-sufficient
• outstanding focus on providing client service and proactive
• The capacity to pick up, comprehend, and become proficient in new
• knowledge and various procedures Deal with complexity swiftly, assume responsibility, and produce outcomes

One of the top providers of business process management (BPM) services is WNS (Holdings) Limited (NYSE: WNS). WNS works with more than 600 clients in a variety of sectors to co-create creative, digitally-led transformational solutions by fusing deep industry knowledge with expertise in technology, analytics, and processes.

To reimagine the digital future of enterprises, WNS offers a full range of BPM solutions, including industry-specific capabilities, customer experience services, finance and accounting, human resources, procurement, and research and analytics. By the end of 2023, WNS employed over 60,000 experts in 66 delivery centers across the globe, including locations in the US, UK, Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Sri Lanka, and Turkey.